1. Cancellation Window
1.1. You may cancel a booked service at any time before the maid arrives at your premises.
1.2. If the maid has already left our premises, you will not be able to cancel the service. In such cases, you will be subject to the cancellation fee as described in section 2.
2. Cancellation Fee
2.1. If you cancel a service booking after the maid has left our premises, a cancellation fee of Rs 100 will be charged. This fee is intended to cover the maid's transportation and inconvenience.
3. How to Cancel
3.1. To cancel a service booking, please contact our customer service at service@hellohelp.in or through the contact information provided on our platform.
3.2. Please provide the relevant booking details to facilitate the cancellation process.
4. Refunds
4.1. The cancellation fee is non-refundable. If you cancel a service within the permissible cancellation window (before the maid arrives), any prepaid fees will be refunded to you.
5. Changes to Cancellation Policy
5.1. Hello Help reserves the right to update and modify this Cancellation Policy. Any changes will be reflected on our platform, and we encourage you to review the policy periodically.
6. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at:
Email: service@hellohelp.in
7. Governing Law
This Cancellation Policy is governed by the laws of India.
Last Updated: 23rd October, 2023
By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation Policy. If you do not agree with any part of this policy, please refrain from using Hello Help's services.